At the beginning of the pandemic, the video conferencing provider Zoom had taken the legal industry by storm, according to a survey released this week from the International Legal Technology Association.
The platform was listed as video conferencing software (desktop, laptop, and phone) they use by 71% of law firms participating in ILTA's 2020 Technology Survey, up from 34% in 2019. Microsoft teams saw a 48% increase of 12% last year and Cisco WebEx in third place with 30%, unchanged from 2019.
The same three platforms drove law firms' hosting preferences for web conferencing and webinars: Zoom was 71% – down from 27% last year – Microsoft Teams was 38% and WebEx was 32%, a decrease of 34% in 2019.
But a Report in Legaltech news In the details of the ILTA survey it is stated that this "was not only good news for Zoom":
The platform's surge in activity has also been accompanied by some fairly public cybersecurity incidents, some of which even take place within the law. Why did Zoom still take the top spot in the ILTA survey? (Beth Anne Stuebe, Publications and Press Director at ILTA) pointed out that the survey was conducted just before and in the early days of the pandemic. “(Zoom) has already been used. They didn't want to venture out immediately when the pandemic hit, "she said. However, Stuebe predicts that Zoom will continue to be popular until the pandemic ends, as the platform has had the ability to adapt to the increasing traffic.
6 things we found interesting from the ILTA Tech Survey 2020 (Legaltech News)
ILTA Technology Survey 2020 (ILTA)
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